National e-Governance Plan (NeGP):
Although, a number of e-Governance projects have been undertaken through individual initiatives, for the first time a programmatic approach is being adopted while implementing various e governance initiatives at the Central, State and Local Government level under the National e Governance Plan (NeGP). The NeGP , which was approved by the Government in May 2006 consists of 27 Mission Mode Projects (MMPs) and 8 components Implementation of such a Plan requires buy-in from diverse stakeholders such as central ministries/departments, state governments, local government bodies, private sector agencies and citizens. The focus of the NeGP is on delivery of services to citizens in an efficient and transparent manner at affordable cost to the citizens. The NeGP envisages the creation of certain core and support infrastructure which would web enable services for anytime anywhere access and thereby radically change the way Government delivers services. The support and core infrastructure are:
Common Services Centres (CSC):
The CSCs would be the physical front ends for delivery of services to citizens. The Government has already approved a Scheme for facilitating the eestablishment of 100,000+ broadband Internet enabled Common Service Centers in rural areas, with an equitable geographical spread. These centers would enable rural citizens to access the various e- government & private e-services at their doorstep. The Scheme is currently being implemented through a Public Private Partnership mode. Setting up of such a huge delivery mechanism requires unprecedented network and application/data support.
State Wide Area Networks (SWAN):
State Wide Area Networks are being setup to provide 2 Mbps connectivity up to block level with provision for wireless connectivity from the block level to the village level.
State Data Centers (SDC):
State Data Centre (SDC) has been identified as one of the important core infrastructure for supporting e-Governance initiatives of National governance Plan (NeGP). SDC would help States to consolidate services, applications and infrastructure to provide efficient electronic delivery of G2G, G2C and G2B services and would provide better operation & management control
National E-Governance Service Delivery Gateway:
This mission project aims at setting up a National gateway called NSDG for standards based messaging between heterogeneous applications. A cluster of Gateways would be setup across the country which will be an integral part of the SDCs to ensure standards-based interoperability between the various departmental applications at the back end and connect the CSCs or other delivery channels at the front end. Acting as a nerve centre, the gateways would handle large number of transactions across the entire network; provide a common set of specifications and a single point access for departments. Such an infrastructure would also help inter-departmental working in a co-ordinated and synchronized manner. As a central message processing mechanism it would also help in tracking all transactions of the Government.
Mission Mode Project (MMP): Under the NeGP, 27 projects have been identified which are to be implemented in a mission mode. Implementation in Mission Mode implies that the objective and scope of the projects would be clearly defined, they would have measurable outcomes (service levels) and they would have well defined milestones and timelines for implementation.
State MMPs: State MMP under NeGP refers to those MMPs for which the Nodal Central Line Ministry/ Department would frame the broad policy guidelines and facilitate project formulation but the actual implementation would be done at the State level and the State would be the ultimate owner of the project.
eDistrict is a State Mission Mode Project under the National e-Governance Plan. The Project aims to target certain high volume services currently not covered by any MMP under the NeGP and undertake backend computerization to e enable the delivery of these services through Common Service Centers. The implementation strategy of e District would suitably take into account the infrastructure currently being created under NeGP such as the SWANs, SDCs, CSCs and State Gateways.
Citizen centric services listed by the State under the Project, whose backend is to be taken up for enabling content development for delivery through the CSCs
District Administration in the context of eDistrict refers to the state government administrative set-up led or coordinated by the District Collector / Magistrate including Subdivision / Tehsil / Block / Village level units responsible for delivery of services and information to the citizen... For the purpose of services coverage under eDistrict, government services like passport etc which are purely and exclusively administered through the line department directly, should not be considered.
Various segments and layers of the departments, which are involved in processing a request for a service and delivering a particular service, form the backend for the service. In case where the data/records are partly digitized and electronically enabled with a combination of manual intervention in processing, such a backend would be a Hybrid Backend.
Business Process Reengineering (BPR):
Business Process Re-engineering is a critical component of the Project. The input output and processing for a particular service needs to be done electronically with least manual intervention fort the backend fulfillment and meet the desired level of expectations in enabling efficient delivery of service to citizen. In addition to delivering the services electronically (which are presently delivered physically and manually), the project aims to add value to the services by ensuring service levels. Adherence to service levels will be enabled through a detailed assessment of the present systems and processes, and redesigning of the same through BPR. The redesigning may or may not involve legislative amendments to the present set of rules
and processes. The extent and feasibility of BPR will have to be decided by the State. The BPR Model adopted in the pilot district subject to refinement shall be uniformly applicable across the State.
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